Sections
Basic Information
Core details about your feature release
1. What did we build and why?
Explain the feature and the problem it solves
2. Demo (under 3 minutes)
Record a Loom showing the feature in action
3. Did we meet our goals in early access?
Link to your Hex dashboard showing metrics
4. Are customers raving about this?
AI-powered analysis of Zendesk tickets, Sprig surveys, and Gong transcripts
💡 Pro tip: The AI will automatically pull insights from Zendesk, Sprig, and Gong once this release is submitted. You can also manually add context here.
5. Will customers easily discover and start using it?
Describe the first-time user journey
6. Is Sales ready to sell, AM ready to activate, and Support ready to troubleshoot?
Confirm cross-functional team readiness
7. Do we have a clear rollout plan?
Launch tier, pricing, and communications plan
Ready to submit for review?
Leadership has 48 hours to review or it ships automatically